Hypothesis
Two weeks with a fully automated CBT chatbot would reduce depressive and anxiety symptoms more than self-help material, as reported for Woebot in English.
What failed
Among 81 young adults with subclinical symptoms (36 chatbot, 38 control), symptoms fell in both arms and stayed down at one-month follow-up with no difference between them; loneliness also did not differ, and control participants in fact spent longer on their intervention (mean 118 against 79 minutes).
Broken assumption
A guided chatbot outperforms a self-help book rather than merely matching it.
Why
The authors state they did not replicate the earlier chatbot findings, because the comparison condition improved as much as the chatbot rather than because the chatbot failed outright; a frequency-of-use analysis of loneliness was exploratory only.
From the published paper: Karkosz et al. JMIR Formative Research, 2023. ↗CC BY